Central Jakarta Mayor Arifin received an award for Public Service Maladministration Assessment from the Ombudsman RI Perwakilan Jakarta Raya on Tuesday (March 3). The recognition places Central Jakarta among seven cities nationwide that achieved the highest quality rating in the evaluation of public service administration. Arifin described the award as both a moment of reflection and a reinforcement of the city’s commitment to improving governance.
He stated that the achievement resulted from collective efforts to reform service management, transform work culture, and consistently build a more accountable and responsive system. The Central Jakarta administration has continued to streamline service processes, strengthen service standards at subdistrict and district levels, and expand the use of digital technology. Improvements have also been made to public complaint mechanisms to ensure better responsiveness.
Arifin expressed appreciation to all municipal staff for their dedication and professionalism in delivering services. He emphasized that the award should serve as motivation to maintain and further enhance service quality. The city government remains committed to sustaining reforms that directly impact residents.
Head of the Jakarta Raya Ombudsman Office, Dedy Irsan, said Central Jakarta scored 92.86, ranking seventh nationally. The evaluation covered compliance with corrective actions, improvement recommendations, and feedback from service users. The assessment, conducted in November 2025, sampled three service units: RSUD Tarakan, the Central Jakarta Social Affairs Sub-agency, and SMP Negeri 216 Jakarta Pusat.
Alexander Jason – Redaksi
